We operate under the guidance of these principles:
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Every injury is the result of an energy source contacting a person.
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If we get it wrong on serious injuries and fatalities, then our performance on the severity of injuries doesn’t matter.
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What we measure and communicate, and how we react as a business are the key drivers of safety culture and performance.
The 5 Principles of Human Performance
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1. Error is normal.
Even the best people make mistakes.
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2. Blame fixes nothing.
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3. Learning and improving is vital.
Learning is deliberate.
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4. Context influences behavior.
Systems drive outcomes.
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5. How you respond to failure matters.
How leaders act and respond counts.
The 4 Principles of Safety Differently
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1. Safety is not defined by the absence of accidents, but by the presence of capacity.
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2. Workers aren’t the problem, workers are the problem solvers.
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3. We don’t constrain workers in order to create safety.
We ask workers what they need to do work safety, reliably, and productively.
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4. Safety doesn’t prevent bad things from happening.
Safety ensures good things happen while workers do work in complex and adaptive work environments.